Terms of service

Last Updated: October 25, 2026

Welcome to ZAPPIO!

These Terms of Service ("Terms") govern your access to and use of the ZAPPIO website, products, and related services.

ZAPPIO is operated by ECOMSTOVALL LLC, a business based in the United States.

Throughout these Terms, the words "ZAPIO," "we," "us," and "our" refer to ECOMSTOVALL LLC.

The terms "customer," "you," and "your" refer to individuals who visit our website, purchase our products, or otherwise interact with our services.

By accessing our website, placing an order, or using our services, you agree to these Terms, subject to applicable law.

Please read them carefully before making a purchase.

1. OVERVIEW

ZAPPIO is an online retailer offering mobile device accessories and related products.

Our product categories may include:

  • Protective phone cases

  • Screen protectors

  • Charging cables and adapters

  • Wireless charging accessories

  • Phone stands and holders

  • Tablet cases and accessories

  • Other compatible mobile device essentials

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to display products, process transactions, and support store operations.

These Terms apply to all visitors and customers using our website.

2. ELIGIBILITY AND ACCEPTABLE USE

By using our website, you represent that you are at least the age of majority in your jurisdiction or are using the website with appropriate parental or legal guardian consent.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Provide false or misleading order information.

  • Attempt unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Distribute malicious software or harmful code.

  • Use automated systems to disrupt our services.

  • Infringe upon the intellectual property rights of ZAPPIO or third parties.

  • Misrepresent your identity or payment authorization.

We reserve the right to restrict access or refuse transactions where reasonably necessary to prevent fraud, security threats, or unlawful activity.

3. PRODUCT INFORMATION

ZAPPIO strives to provide accurate product descriptions, specifications, images, compatibility information, and pricing.

However, product presentation may occasionally contain typographical errors, technical inaccuracies, or omissions.

Product appearance may vary slightly depending on:

  • Device display settings

  • Screen calibration

  • Lighting conditions

  • Manufacturing variations

  • Product material and finish

  • Selected product variants

We make reasonable efforts to ensure that product photographs and descriptions accurately represent the items offered for sale.

Any material product differences will be addressed in accordance with our Return and Refund Policy and applicable consumer protection laws.

4. DEVICE COMPATIBILITY

ZAPIO offers accessories designed for specific smartphone and electronic device models.

These may include compatible products for Apple iPhone, Samsung Galaxy, and other supported devices.

Customers should verify their exact device model before placing an order.

For example, accessories designed for one device model may not fit another model within the same product family.

Compatibility may depend on:

  • Device model

  • Device generation

  • Physical dimensions

  • Camera configuration

  • Button placement

  • Charging port design

  • Wireless charging compatibility

  • Accessory-specific requirements

Product titles and descriptions will identify supported device models where applicable.

If you are uncertain about compatibility, please contact our support team before purchasing.

Email: get@zappio.store

ZAPPIO is not responsible for customer selection errors when accurate compatibility information has been provided.

However, eligible products may be returned in accordance with our Return and Refund Policy.

If we provide incorrect compatibility information or ship the wrong product, we will review the issue and provide an appropriate remedy under applicable law.

5. PRODUCT VARIANTS AND AVAILABILITY

Certain ZAPPIO products may be offered in different configurations.

Available options may include:

  • Device model

  • Product color

  • Material

  • Finish

  • Size

  • Accessory configuration

Product availability may change without prior notice.

We reserve the right to limit quantities, discontinue products, or modify product offerings.

If a selected product becomes unavailable after an order is placed, we will contact you regarding available alternatives or provide an appropriate refund.

We will not substitute a materially different product without your authorization.

6. PRICING AND PAYMENT

All prices displayed on our website are shown in U.S. dollars (USD), unless otherwise indicated.

Prices may change without prior notice.

The price applicable to an accepted order will generally be the price displayed during checkout, subject to correction of errors as permitted by applicable law.

Additional charges may include:

  • Applicable sales taxes

  • Shipping fees

  • Other charges disclosed during checkout

Payment must be completed through the payment methods made available on our website.

Payment transactions are processed through Shopify and the payment service providers enabled for our store.

ZAPPIO does not guarantee the availability of any particular payment method.

We reserve the right to decline or cancel transactions where there is a reasonable basis to suspect fraud, unauthorized payment activity, or a material pricing error.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

7. ORDER PLACEMENT AND ACCEPTANCE

When you place an order, you agree to provide accurate and complete information.

This includes:

  • Customer name

  • Email address

  • Shipping address

  • Billing information

  • Contact number, where required

  • Correct product and device model selections

After submitting an order, you may receive an automated confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may review orders for payment verification, product availability, fulfillment requirements, and fraud prevention.

An order is accepted when we confirm acceptance or dispatch the products, as applicable.

We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Payment authorization failure

  • Suspected fraudulent activity

  • Material pricing or listing errors

  • Incomplete shipping information

  • Shipping restrictions

  • Other lawful operational reasons

If an order is canceled after payment has been collected, we will provide an appropriate refund.

8. ORDER PROCESSING AND SHIPPING

ZAPPIO processes and fulfills orders according to the shipping terms published on our website.

Our standard shipping estimates are:

Order Processing: 3–5 business days

Estimated Delivery: 7–10 business days after dispatch

These are estimates rather than guaranteed delivery commitments.

Delivery times may vary due to:

  • Carrier operations

  • Destination

  • Weather conditions

  • Holidays

  • Customs procedures, where applicable

  • Supply chain disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances outside our reasonable control

Shipping charges and available delivery methods will be disclosed during checkout.

For additional information, please review our Shipping Policy.

Nothing in these Terms limits any rights customers may have under applicable laws governing shipping delays or undelivered orders.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

Please verify your delivery address before completing checkout.

If you discover an error, contact us as soon as possible at:

get@zappio.store

We will make reasonable efforts to accommodate address corrections before dispatch.

However, once an order has entered fulfillment or has been shipped, changes may not be possible.

Additional shipping charges resulting from customer-provided address errors may be the customer's responsibility, where permitted by law.

If an order cannot be delivered, our support team will review the circumstances and available resolution options.

10. RETURNS, REFUNDS, AND EXCHANGES

ZAPPIO offers a 30-day return window for eligible products, calculated from the confirmed delivery date.

Returns must meet the conditions described in our Return and Refund Policy.

Generally:

  • Eligible products must be returned in their original condition.

  • Return requests must be submitted within the applicable return period.

  • Return authorization is required before shipping an item back.

  • Customers are generally responsible for return shipping costs for change-of-mind returns.

  • ZAPPIO covers reasonable return shipping costs for verified defective, damaged, or incorrectly supplied products when a return is required.

  • Approved refunds are generally issued to the original payment method.

We aim to process approved refunds within 5–10 business days after the return inspection is completed.

Please consult our Return and Refund Policy for complete eligibility requirements, instructions, and exceptions.

Your statutory consumer rights remain unaffected.

11. ORDER CANCELLATIONS

Customers may request cancellation by contacting our support team as soon as possible.

Email: get@zappio.store

We will make reasonable efforts to cancel orders that have not entered fulfillment.

However, cancellation may not be possible after an order has been processed, packed, or dispatched.

If the order has already shipped, the customer may request a return after delivery, subject to our Return and Refund Policy.

Accepted cancellations will be refunded as appropriate.

12. PRODUCT USE AND SAFETY

Customers should use ZAPPIO products according to their intended purpose and any applicable product instructions.

For electronic and charging accessories, customers should:

  • Verify device compatibility.

  • Follow installation and usage instructions.

  • Avoid using visibly damaged cables or charging equipment.

  • Keep electronic accessories away from unsafe conditions.

  • Avoid unauthorized product modifications.

  • Discontinue use if a product appears defective or unsafe.

Improper installation, misuse, or unauthorized modification may affect product performance and return eligibility.

ZAPPIO does not guarantee that protective accessories will prevent every form of device damage.

Phone cases, screen protectors, and similar accessories are intended to provide the protection described in their individual product specifications.

They do not make devices indestructible.

Nothing in this section excludes liability that cannot lawfully be excluded.

13. INTELLECTUAL PROPERTY

The ZAPPIO name, logo, website design, original written content, graphics, and other proprietary materials are owned by ECOMSTOVALL LLC or used under appropriate authorization.

These materials are protected by applicable intellectual property laws.

Customers may access and use our website for personal, lawful shopping purposes.

Without appropriate authorization, you may not:

  • Reproduce proprietary website content for commercial purposes.

  • Use the ZAPPIO name or logo in a misleading manner.

  • Redistribute proprietary graphics or materials.

  • Impersonate ZAPPIO or its representatives.

  • Use our content in a manner that infringes intellectual property rights.

Third-party trademarks and product names remain the property of their respective owners.

References to compatible devices are used to identify product compatibility and do not necessarily indicate affiliation, sponsorship, or endorsement.

14. THIRD-PARTY TRADEMARKS AND COMPATIBILITY REFERENCES

ZAPPIO may identify products as compatible with devices manufactured by third-party companies.

For example, product descriptions may reference Apple iPhone or Samsung Galaxy models.

These references are used solely to communicate product compatibility where appropriate.

Unless expressly stated otherwise, ZAPPIO is an independent retailer and is not affiliated with, sponsored by, or endorsed by Apple Inc., Samsung Electronics, or other third-party device manufacturers.

All third-party trademarks, product names, and logos remain the property of their respective owners.

15. THIRD-PARTY SERVICES AND LINKS

Our website may include links to external websites or services.

These may include:

  • Payment processing providers

  • Shipping and tracking services

  • Third-party applications

  • Customer support tools

  • Other external resources

Third-party services may be governed by their own terms and privacy policies.

ZAPPIO is not responsible for the independent content or practices of third-party websites that we do not operate or control.

However, this section does not limit any legal responsibilities ZAPPIO may have regarding its own transactions or service providers.

16. CUSTOMER ACCOUNTS

Certain website features may allow customers to create or access an account.

If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for notifying us of suspected unauthorized access.

You agree to provide accurate account information.

ZAPPIO may suspend or restrict accounts where reasonably necessary to address security concerns, fraud, or violations of these Terms.

Creating a customer account is not required unless specifically indicated during the purchasing process.

17. PROMOTIONS AND DISCOUNTS

ZAPPIO may occasionally offer promotional pricing, discount codes, or special campaigns.

Promotional offers may be subject to:

  • Expiration dates

  • Product eligibility

  • Minimum purchase requirements

  • Usage limits

  • Other disclosed conditions

Promotional discounts generally cannot be redeemed for cash.

Unless otherwise stated, multiple promotional codes may not be combined.

We reserve the right to modify or discontinue promotional offers prospectively, subject to applicable law and the terms disclosed when the offer was made.

18. WEBSITE ACCURACY AND AVAILABILITY

We make reasonable efforts to maintain accurate and current website information.

However, occasional errors may occur in:

  • Product descriptions

  • Pricing

  • Product availability

  • Promotional details

  • Technical specifications

  • Shipping estimates

We may correct errors and update information when necessary.

We do not guarantee uninterrupted website availability.

Temporary interruptions may occur due to maintenance, technical issues, security incidents, or service provider disruptions.

If a material error affects an order, we will provide an appropriate resolution in accordance with applicable law.

19. PROHIBITED ACTIVITIES

Customers and website visitors must not use our services to:

  • Commit fraud or other unlawful acts.

  • Submit false payment information.

  • Attempt to bypass website security.

  • Introduce malware or harmful code.

  • Interfere with website functionality.

  • Collect customer information without authorization.

  • Impersonate another individual or organization.

  • Infringe intellectual property rights.

  • Engage in conduct that violates applicable laws.

We may take reasonable action to prevent or address prohibited activities, including restricting access, canceling fraudulent transactions, or reporting unlawful conduct to appropriate authorities.

20. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, and protect personal information.

Personal information may be processed by Shopify and authorized service providers as necessary to operate our store.

Please review our Privacy Policy for additional information about data practices and available privacy rights.

21. DISCLAIMER OF WARRANTIES

ZAPPIO strives to provide accurate product information and quality products.

Except for express warranties or guarantees stated in applicable product listings, and to the extent permitted by law, products and services are provided without additional implied or contractual warranties beyond those that cannot legally be excluded.

We do not guarantee that:

  • Every accessory will prevent all device damage.

  • Every product will be suitable for uses outside its stated specifications.

  • Website access will be uninterrupted or error-free.

  • Products will perform under conditions beyond their intended use.

Nothing in these Terms excludes or restricts warranties, remedies, or protections that cannot lawfully be excluded.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZAPPIO and ECOMSTOVALL LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may lawfully be limited.

This limitation does not apply to liability that cannot legally be excluded or restricted, including liability arising from conduct for which applicable law prohibits such limitations.

Any limitations of liability will be interpreted and applied only to the extent permitted by applicable law.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ECOMSTOVALL LLC and its authorized representatives against third-party claims, damages, or expenses resulting from your unlawful use of the website, intentional misconduct, or material violation of these Terms.

This provision does not require consumers to waive statutory protections or indemnify ZAPPIO for its own unlawful conduct.

24. FORCE MAJEURE

ZAPPIO will not be responsible for delays or failures in performance caused by events beyond its reasonable control, to the extent permitted by law.

Such events may include:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Government restrictions

  • Labor disruptions

  • Telecommunications outages

  • Supply chain interruptions

  • Other extraordinary circumstances

We will make reasonable efforts to communicate material disruptions affecting customer orders.

This provision does not eliminate refund, delivery, or other remedies required by applicable law.

25. GOVERNING LAW

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Nothing in this section deprives consumers of protections or legal rights that cannot lawfully be waived.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

The affected provision will be interpreted or limited only as necessary to comply with applicable law.

27. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Any waiver must be made in accordance with applicable legal requirements.

28. CHANGES TO THESE TERMS

ZAPPIO may update these Terms periodically to reflect changes in business operations, website functionality, product offerings, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise permitted by law.

Material changes will be communicated where legally required.

Terms applicable to an accepted purchase will not be retroactively changed in a manner that unlawfully reduces customer rights.

29. ENTIRE AGREEMENT

These Terms, together with our applicable policies and any product-specific terms disclosed during purchase, constitute the agreement governing your use of our website and purchases.

Related policies include:

  • Shipping Policy

  • Return and Refund Policy

  • Privacy Policy

If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

30. CONTACT INFORMATION

For questions about these Terms, orders, product compatibility, shipping, returns, or customer support, please contact:

ZAPPIO Customer Support

Legal Business Name: ECOMSTOVALL LLC

Website: zappio.store

Email: get@zappio.store

Phone: (208) 776-9739

Business Address:

605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

Our support team will review your inquiry and provide assistance as appropriate.

Thank you for choosing ZAPPIO.