Shipping policy

Last Updated: October 25, 2026

Thank you for shopping with ZAPPIO!

At ZAPPIO, we are committed to providing a convenient and reliable shopping experience. Whether you're purchasing phone cases, screen protectors, charging accessories, or other everyday tech essentials, our goal is to process your order efficiently and provide clear information about shipping and delivery.

This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping charges, and procedures for handling delivery-related concerns.

By placing an order through our website, you acknowledge the shipping terms applicable to your purchase.

1. Shipping Destinations

ZAPPIO currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the delivery location, product availability, and the services provided by our shipping and fulfillment partners.

Certain remote areas, U.S. territories, P.O. boxes, or other locations may have limited shipping options or additional restrictions.

Available shipping methods and applicable charges will be displayed during checkout.

2. Free Standard Shipping

ZAPPIO offers FREE Standard Shipping on eligible U.S. orders of $65 or more.

To qualify for this offer:

  • Your order subtotal must be at least $65 after applicable discounts and before taxes and shipping charges.

  • Your shipping address must be within an eligible U.S. delivery destination.

  • Your order must qualify for standard shipping.

  • Any applicable product or destination restrictions must be satisfied.

Orders below $65 may be subject to a standard shipping fee, calculated and displayed during checkout.

Free shipping eligibility is determined at checkout.

Promotional shipping offers may be modified or discontinued without prior notice. Any changes will not affect shipping charges already confirmed for accepted orders.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude Saturdays, Sundays, and recognized public holidays.

Order processing includes payment verification, inventory confirmation, product preparation, packaging, and coordination with our fulfillment partners.

Please note:

  • Orders placed during weekends or holidays may begin processing on the next business day.

  • Orders containing multiple items may require additional preparation time.

  • Processing may take longer during promotional events, peak shopping periods, or unexpected fulfillment disruptions.

  • Orders requiring additional verification may experience processing delays.

Once your order has been dispatched, a shipping confirmation email will be sent when shipment information is available.

4. Estimated Delivery Time

For eligible U.S. destinations, standard shipping generally takes 5–10 business days after dispatch.

Including order processing, the estimated total timeframe is approximately 6–13 business days from payment confirmation.

These delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping destination

  • Product availability

  • Carrier schedules and operations

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Unexpected fulfillment delays

  • Other circumstances beyond our reasonable control

Where available, additional delivery information may be provided during checkout or through your shipping confirmation.

5. Shipping Rates

Shipping charges are determined by your order value, delivery destination, selected shipping method, and applicable promotional offers.

Our standard shipping structure is:

Orders of $65 or more

FREE Standard Shipping for eligible U.S. destinations.

Orders below $65

Standard shipping charges are calculated and displayed at checkout.

The total shipping charge, if applicable, will be shown before you complete your purchase.

Customers will not be charged undisclosed shipping fees after checkout.

6. Shipping Confirmation and Order Tracking

Once your order has been shipped, ZAPPIO will send a shipping confirmation email containing tracking information when available.

You may use the tracking number to monitor the progress of your shipment through the designated shipping carrier.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become available or update in the carrier's system.

If your tracking information has not updated after several business days, please contact our customer support team for assistance.

7. Multiple Packages and Split Shipments

Some orders may contain products fulfilled from different inventory locations or shipping facilities.

As a result, items from the same order may arrive in separate packages or on different delivery dates.

When available, separate tracking information will be provided for each shipment.

Split shipments will not automatically result in additional shipping charges beyond those confirmed during checkout.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before completing your purchase, please verify the following:

  • Recipient's full name

  • Complete street address

  • Apartment, suite, or unit number, if applicable

  • City and state

  • ZIP code

  • Contact email address

  • Phone number, when required for delivery

If you discover an error in your shipping information, please contact us immediately at get@zappio.store.

We will make reasonable efforts to correct the address before dispatch. However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply where permitted by law.

9. Delayed Shipments

We work with our fulfillment and shipping partners to deliver orders within the estimated timeframe.

However, unexpected delays may occur due to carrier disruptions, weather conditions, high shipping volumes, or other circumstances beyond our reasonable control.

If your order is delayed:

  1. Review the tracking information provided in your shipping confirmation.

  2. Check for updates from the shipping carrier.

  3. Contact ZAPPIO Customer Support if your shipment has significantly exceeded its estimated delivery timeframe.

Our support team will review the available shipping information and assist you with the next appropriate steps.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

10. Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us at get@zappio.store.

If tracking information indicates that your package was delivered but you have not received it, we recommend:

  1. Checking your mailbox, porch, reception area, or designated delivery location.

  2. Confirming the shipping address provided during checkout.

  3. Checking with household members, neighbors, or building personnel who may have accepted the package.

  4. Contacting the shipping carrier for additional delivery information.

  5. Contacting ZAPPIO Customer Support if the package remains missing.

Our team will review the available shipment information and, when appropriate, coordinate with the shipping carrier or fulfillment partner.

Depending on the circumstances, available resolutions may include a replacement, refund, or another appropriate remedy.

Resolutions will be determined in accordance with applicable laws and the circumstances of the shipment.

11. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, please contact ZAPPIO Customer Support as soon as reasonably possible.

Email get@zappio.store and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, when relevant

Our support team will review the information and assist with an appropriate resolution.

Depending on the circumstances, this may include a replacement, exchange, refund, or another applicable remedy.

Please retain the product and its packaging until our support team provides further instructions, unless doing so would present a safety concern.

For additional information, please refer to our Return and Refund Policy.

12. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at get@zappio.store.

We will make reasonable efforts to accommodate changes before an order enters fulfillment.

However, once an order has been processed, packed, or dispatched, modifications or cancellations may no longer be possible.

If your order has already shipped, you may request a return after delivery, subject to our Return and Refund Policy and applicable law.

13. Returns and Refunds

ZAPPIO offers a 30-day return window for eligible products, subject to the conditions described in our Return and Refund Policy.

Return eligibility, return shipping responsibilities, refund processing, and exchange procedures depend on the circumstances of the request.

For complete information, please review our Return and Refund Policy available on our website.

14. Business Address and Return Shipments

ZAPPIO is operated by ECOMSTOVALL LLC, located at:

605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

Important: This is our business contact address and is not necessarily an authorized product-return facility.

Please do not send returns to this address unless specifically instructed by ZAPPIO Customer Support.

Customers requesting a return must contact our support team to receive authorization and the appropriate return instructions.

15. Changes to This Shipping Policy

ZAPPIO reserves the right to update this Shipping Policy periodically to reflect changes in shipping services, fulfillment procedures, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retroactively alter shipping charges or other terms already confirmed for accepted orders where prohibited by law.

16. Contact Information

If you have questions about shipping, delivery estimates, tracking information, missing packages, or order-related concerns, please contact us.

ZAPPIO Customer Support

Operated by: ECOMSTOVALL LLC

Email: get@zappio.store

Phone: (208) 776-9739

Business Address:
605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

For faster assistance, please include your order number and a brief description of your concern.

Thank you for choosing ZAPPIO. We appreciate your business and look forward to delivering your everyday tech essentials.