Refund policy

Last Updated: October 25, 2026

Thank you for shopping with ZAPPIO!

At ZAPPIO, we want every customer to feel confident about their purchase. We understand that sometimes an item may not meet your expectations, arrive damaged, or be incompatible with your device.

This Return and Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, and order cancellations.

ZAPPIO is operated by ECOMSTOVALL LLC, a United States business.

1. 30-Day Return Policy

ZAPPIO accepts eligible return requests submitted within 30 calendar days of the confirmed delivery date.

To qualify for a standard return, the following conditions generally apply:

  • The return request must be submitted within 30 days of delivery.

  • The product must be unused and in its original condition.

  • The product must include its original packaging, accessories, manuals, and components, where applicable.

  • The customer must provide a valid order number or proof of purchase.

  • The return must be authorized by ZAPPIO Customer Support before the item is shipped back.

Products that have been damaged through misuse, improper installation, unauthorized modification, or accidental damage after delivery may not qualify for a standard return.

These conditions do not limit any rights customers may have under applicable consumer protection laws.

2. How to Request a Return

To request a return, please follow the instructions below.

Step 1: Contact Customer Support

Email get@zappio.store within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs of the product, if applicable

Step 2: Return Request Review

Our customer support team will review your request and determine whether the product qualifies for a return.

We may request additional information or photographs to evaluate the condition of the item.

Step 3: Return Authorization

If your request is approved, we will provide return instructions and the appropriate return shipping address.

Step 4: Package Your Item

Securely package the product with its original accessories and components.

Step 5: Ship Your Return

Follow the shipping instructions provided by our support team.

Please do not send products back without receiving return authorization.

Unauthorized returns may experience processing delays or may not be accepted.

3. Eligible Products

The following product categories are generally eligible for return when they meet the requirements of this policy:

  • Phone cases and protective covers

  • Screen protectors

  • Charging cables

  • Wall chargers

  • Wireless charging accessories

  • Phone stands and holders

  • Tablet cases and accessories

  • Other eligible mobile and electronic accessories

All standard returns must satisfy the applicable product condition requirements.

Certain items may have additional restrictions due to hygiene, safety, installation, or product-specific considerations.

Any applicable product-specific restrictions will be disclosed before purchase where required by law.

4. Non-Returnable Items

The following products may be excluded from discretionary returns:

  • Items damaged through misuse, accidents, or improper installation

  • Products showing substantial signs of use or unauthorized modification

  • Products missing essential accessories or components

  • Items returned outside the applicable 30-day return period

  • Products clearly identified as final sale before purchase, where permitted by law

  • Gift cards, if offered

  • Items that cannot be safely resold because of their condition or applicable safety requirements

Installed or used screen protectors generally cannot be returned for a change of mind.

However, defective, damaged, or incorrectly supplied products will be reviewed separately.

Nothing in this section limits any rights or remedies available under applicable law.

5. Incorrect Device Model or Compatibility Selection

ZAPPIO offers accessories designed for specific Apple iPhone, Samsung Galaxy, and other supported device models.

Customers are responsible for selecting the correct device model and product variant before completing their purchase.

Please review the product title, compatibility information, and available variants carefully.

For example, an accessory designed for an iPhone Pro model may not fit the corresponding Pro Max model.

If you accidentally purchase an incompatible product, you may request a return within the 30-day return period, provided the item meets our standard return conditions.

For customer selection errors:

  • The product must generally remain unused and in its original condition.

  • The customer is responsible for applicable return shipping costs.

  • Replacement products may be subject to price differences and applicable shipping charges.

If ZAPPIO ships an incorrect model or provides materially inaccurate compatibility information, please contact our support team.

We will review the issue and arrange an appropriate resolution without charging return shipping costs attributable to our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact ZAPPIO Customer Support as soon as reasonably possible.

Email get@zappio.store and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, when relevant

Our team may request additional information to verify the issue.

Depending on the circumstances, available resolutions may include:

  • Replacement of the affected item

  • Exchange for the correct product

  • Full or partial refund, where appropriate

  • Another remedy required by applicable law

For verified defects, shipping damage, or fulfillment errors, ZAPPIO will cover reasonable return shipping costs when a return is necessary.

We may provide a prepaid shipping label, arrange another return method, or determine that returning the item is unnecessary.

Please retain the affected item and its packaging until our team provides instructions, unless doing so would present a safety concern.

7. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change-of-Mind Returns

For eligible returns resulting from personal preference, accidental purchases, or incorrect device selection:

  • Customers are generally responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless required by law.

  • No restocking fee will be charged for eligible standard returns.

Damaged, Defective, or Incorrect Products

If the return results from a verified product defect, shipping damage, or ZAPPIO fulfillment error:

  • ZAPPIO will cover reasonable return shipping costs when a return is required.

  • Our support team will provide the appropriate return instructions.

  • Customers will not be charged return shipping fees resulting from our verified error.

Customers arranging their own return shipments are encouraged to use a trackable shipping service.

ZAPPIO is not responsible for customer-arranged return shipments lost in transit, except where applicable law provides otherwise.

8. Refund Processing

Once an authorized return has been received, our team will inspect the product and verify its eligibility.

Customers will be notified when their return has been reviewed and whether the refund has been approved.

For approved refunds:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after the return inspection is completed.

  • Additional time may be required for the bank, card issuer, or payment provider to post the refund.

The actual time for funds to appear in your account depends on your payment provider.

Refunds will be processed in accordance with applicable consumer protection laws.

9. Refund Amounts

For eligible standard returns, refunds generally cover the purchase price paid for the returned product.

The following conditions may apply:

  • Original shipping charges are generally non-refundable for change-of-mind returns.

  • Promotional discounts applied to the original purchase will be considered when calculating the refund.

  • No restocking fee will be charged for eligible standard returns.

  • Any deductions must be disclosed and permitted by applicable law.

For defective, damaged, or incorrectly supplied products, ZAPPIO will provide an appropriate resolution based on the circumstances and applicable legal requirements.

Refund amounts will be calculated using the actual amount paid for the relevant product and any applicable refundable charges.

10. Exchanges

ZAPPIO understands that customers may occasionally need a different device model, color, or product variant.

If you would like to request an exchange, please contact get@zappio.store.

Exchange requests are subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Applicable price differences

  • Shipping requirements

Depending on the circumstances, our team may recommend returning the original product and placing a new order for the preferred item.

For example, exchanges may involve:

  • Changing an iPhone Pro case to an iPhone Pro Max case

  • Selecting another available color

  • Choosing a different compatible device model

  • Replacing an incorrectly supplied product

Customer-requested exchanges may involve additional shipping charges or price differences.

If the exchange is required because ZAPPIO supplied an incorrect or defective product, we will arrange an appropriate resolution without charging additional shipping fees attributable to our error.

11. Order Cancellations

If you need to cancel an order, please contact ZAPPIO Customer Support as soon as possible.

Email: get@zappio.store

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

However, once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery, subject to the eligibility requirements described in this policy.

If a cancellation is accepted before fulfillment, any refund due will be issued to the original payment method.

12. Missing or Delayed Refunds

If your refund has been approved but has not appeared in your account, please follow these steps:

  1. Review your original payment method.

  2. Contact your bank or credit card provider.

  3. Allow additional time for payment processing.

  4. Contact ZAPPIO Customer Support if the expected refund period has passed.

Please include your order number and refund confirmation details when contacting us.

Our support team will review the transaction and assist you with the next appropriate steps.

13. Promotional and Bundled Purchases

Products purchased during promotional campaigns, discounted offers, or bundled transactions may be returned if they meet the applicable eligibility requirements.

If a return changes the original order's eligibility for a promotional discount, the refund may be adjusted according to the disclosed terms of the offer and applicable law.

Any applicable adjustments will be explained during the return process.

14. Return Address

ZAPPIO is operated by ECOMSTOVALL LLC.

Business Address:

605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

Important: This is our business contact address and is not necessarily our authorized product-return facility.

Please do not ship returns to this address unless specifically instructed by ZAPPIO Customer Support.

Approved returns must be sent to the designated return location provided during the authorization process.

15. Consumer Protection Rights

This policy describes ZAPPIO's standard return, refund, and exchange procedures.

Nothing in this policy is intended to exclude, restrict, or override any non-waivable rights or remedies available to customers under applicable federal or state consumer protection laws.

Where applicable law provides greater protection than this policy, the legal requirements will prevail.

16. Changes to This Policy

ZAPPIO reserves the right to update this Return and Refund Policy periodically to reflect changes in business operations, fulfillment procedures, customer service practices, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retroactively reduce rights associated with previously accepted orders where prohibited by law.

17. Contact Information

For questions about returns, refunds, exchanges, cancellations, or product compatibility, please contact:

ZAPPIO Customer Support

Operated by: ECOMSTOVALL LLC

Email: get@zappio.store

Phone: (208) 776-9739

Business Address:
605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

For faster assistance, please include your order number and a brief description of your concern.

Thank you for choosing ZAPPIO. We appreciate your business and look forward to helping you find the right tech accessories for your everyday needs.