⚡ ZAPPIO CUSTOMER SUPPORT

WE'VE GOT YOUR BACK.

Something not right with your ZAPPIO product? We're here to help you understand your warranty options and request support.

START A WARRANTY CLAIM ↗ VIEW COVERAGE ↓
Warranty assistance for eligible U.S. orders. All claims are subject to review.
01
U.S. SUPPORT

Assistance for eligible orders within the United States.

02
SIMPLE CLAIM PROCESS

Submit your order details and describe the issue.

03
INDIVIDUAL REVIEW

Our team evaluates each request against the applicable terms.

OUR APPROACH

SUPPORT THAT
MAKES SENSE.

At ZAPPIO, we want you to feel confident about the products you purchase.

If you experience a problem with an eligible product, our support team can review your request and help determine the appropriate next steps under the applicable warranty.

Before submitting a claim, please have your order number, product information, and a description of the issue ready.

WARRANTY INFORMATION

WHAT'S COVERED?

Coverage depends on the product and the warranty terms applicable to your purchase.

✓

POTENTIALLY COVERED

The following issues may qualify for review when covered by the applicable product warranty:

  • Defects in materials or workmanship under normal intended use.
  • Manufacturing-related problems identified during the applicable warranty period.
  • Other issues expressly included in the warranty terms supplied with the product.
Eligibility is determined after review.
×

GENERALLY NOT COVERED

Unless the applicable warranty expressly provides otherwise, exclusions may include:

  • Accidental damage, misuse, or improper installation.
  • Normal wear and tear, including cosmetic deterioration.
  • Unauthorized modifications or repairs.
  • Damage to phones, tablets, or other devices used with the product.
  • Lost or stolen products.
Statutory consumer rights are not excluded.
PLEASE NOTE: Warranty eligibility, duration, available remedies, and any applicable shipping charges depend on ZAPPIO's published warranty terms and the product purchased. Submitting a claim does not guarantee approval.
HOW IT WORKS

FOUR SIMPLE STEPS.

Here's what to expect when requesting warranty assistance.

01

FIND YOUR ORDER

Locate your ZAPPIO order number and identify the product experiencing the issue.

02

SUBMIT YOUR CLAIM

Complete the warranty request form below with your product and issue details.

03

CLAIM REVIEW

Our team reviews your request and may ask for photos, proof of purchase, or additional information.

04

NEXT STEPS

We'll explain the outcome and available resolution based on your product's warranty terms.

!

PLEASE KEEP YOUR PRODUCT.

Do not discard or return the affected product before receiving instructions from ZAPPIO Support. We may request photographs or ask you to return the product for inspection.

START HERE

LET'S GET
THIS SORTED.

Tell us what's happening with your product. Our support team will review the information you provide.

NEED ASSISTANCE? techy@zappio.store

Please include your order number when contacting us.

Warranty requests through this page are intended for customers with eligible U.S. orders.

WARRANTY REQUEST

Complete the fields below. Required fields are marked *.

PRODUCT PHOTOS

If photographs are needed, our support team will provide instructions for submitting them. Please keep the affected product.

Information submitted through this form is used to review and respond to your request. See our Privacy Policy .

GOOD TO KNOW

WARRANTY
QUESTIONS.

Find answers to common questions about warranty requests.

Who can submit a warranty request? +
Customers with eligible ZAPPIO purchases associated with U.S. orders may submit a request. Coverage depends on the applicable product warranty and proof of purchase.
What information do I need? +
Please provide your order number, product name, contact details, and a description of the issue. We may also request photographs or additional purchase information.
Will my product be replaced? +
A replacement is not automatic. If a claim is approved, the available remedy will depend on the applicable warranty terms.
Do I need to return my product? +
Not necessarily. Please retain your product until ZAPPIO Support provides instructions. We may request photographs or a physical inspection.
Are shipping or handling fees required? +
Any applicable shipping, handling, or other charges will depend on the published warranty terms and the resolution offered. Our team will explain any applicable charges before proceeding.
Does the warranty cover damage to my phone? +
A warranty for a ZAPPIO accessory does not automatically provide coverage for the phone, tablet, or other device used with it. Any applicable rights and remedies are governed by the warranty terms and relevant law.
Is this the same as a return request? +
No. Warranty requests concern potential product defects or covered issues. Returns and refunds are handled under our separate Return & Refund Policy .
WARRANTY ADMINISTRATION

ZAPPIO

Operated by ECOMSTOVALL LLC

605 McMeen Cir, Apt 605
Columbia, TN 38401
United States

CUSTOMER SUPPORT

Warranty assistance for eligible U.S. orders.

STILL NEED HELP?

WE'RE HERE FOR YOU.

Have a question before submitting your claim? Get in touch with ZAPPIO Support.

CONTACT SUPPORT ↗